SMS Messaging Program
Caregiver invitation text messages
MoodTrace Health Inc. · moodtracehealth.com · Effective July 3, 2026
What this program is
MoodTrace is a behavioral-health companion app by MoodTrace Health Inc. This messaging program sends account-notification texts of exactly one kind: when a MoodTrace patient invites a loved one or caregiver to help support them, the app sends that invited person a single invitation text containing a private accept link. There are no recurring, promotional, or marketing messages, and the patient's own phone number is never collected or texted.
What the message says
Every message includes the brand and the required opt-out language. Example:
MoodTrace: Someone has invited you to help support them on MoodTrace. Tap to accept: https://app.moodtracehealth.com/observer/accept?p=abc123&i=inv456&t=tok789 Reply STOP to opt out, HELP for help.How people opt in
Opt-in is collected inside the MoodTrace patient app on the "Your care circle → Invite a loved one" screen. The patient selects Text as the channel, enters the recipient's mobile number, and must tick an unchecked-by-default checkbox confirming the recipient agreed to receive a one-time invitation. The disclosure beside the checkbox names the brand, states this is a single message (not a subscription), that message & data rates may apply, that the recipient can reply STOP to opt out and HELP for help, and links to the Privacy Policy and Terms. The Send button stays disabled until the box is ticked.
The exact on-screen consent language:
"I confirm this person agreed to receive a one-time text invitation from MoodTrace Health Inc. at this number. One message per invitation; message frequency varies only if they accept and enable notifications. Message & data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy and Terms."
Message frequency
One message per invitation. Frequency only varies if the same invite is re-sent. There is no ongoing subscription — after the single invitation, the recipient accepts inside the app via the link and all further interaction is in-app, not by SMS.
Opt out & help
Every message carries "Reply STOP to opt out, HELP for help." Replying STOP blocks any future message to that number; replying HELP returns program info and support contact. Message & data rates may apply.
Your mobile information is never sold or shared
MoodTrace does not sell, rent, or share mobile opt-in information or phone numbers with third parties or affiliates for marketing or promotional purposes. Mobile information is used solely to deliver the messages you have consented to receive.
Full details are in our Privacy Policy (see §10, "SMS / Text Messaging") and Terms. Support: support@moodtracehealth.com.