We’re here to help.
A question about the MoodTrace app, or something not working the way it should? Here is how to reach us — and where to turn if you need someone right now.
If you’re in crisis, you don’t have to wait.
Call or text 988 (US) — the 988 Suicide & Crisis Lifeline. Free, confidential, 24/7, with a trained counselor.
You can also text HOME to 741741 (Crisis Text Line, 24/7), or go to your nearest emergency room. MoodTrace is not an emergency service, and our support inbox isn’t the fastest way to reach someone right now.
Get help with the app
In the app
Open Settings and tap Help & feedback. Tell us about a problem, ask a question, or share an idea — replies show up there too. If your message can’t be sent, email us instead.
By email
Write to support@moodtracehealth.com. You can also reach it in the app under Settings → Account & legal → Contact support.
Please don’t include other people’s names or health details in a support message — just tell us what’s happening with the app.
Your account and your data
Deleting your account. A delete-account option inside the app is coming soon. Until it’s there, email privacy@moodtracehealth.com and ask us to delete your account. Your rights to access, correct, export, or delete your data are described in section 8 of our Privacy Policy.
The fine print. Read our Privacy Policy and Terms of Service.
Common questions
How do I sign in?
Open MoodTrace, tap Sign in with Email, and enter the email address and password for your account. New to MoodTrace? Tap Don’t have an account? to create one. Already have an account? Sign in the same way you did when you created it.
I forgot my password. How do I reset it?
On the sign-in screen, tap Sign in with Email, then Forgot password? Enter your email address and tap Send reset email. If an account exists for that address, we’ll email you a link to set a new password. If it doesn’t arrive in a few minutes, check your spam or junk folder.
How do I change the language?
Go to Settings → Appearance, language & area, then choose English or Español (beta) under Language.
How do reminder notifications work?
On a phone, MoodTrace can remind you at the reminder times you set for your medications. Your phone will ask whether MoodTrace may send notifications — if you don’t allow them, MoodTrace won’t send reminders. A reminder never names a medication; it only says it’s time for a medication check-in. To change a reminder time, edit that medication in the app. To stop reminders altogether, turn off notifications for MoodTrace in your phone’s settings.
MoodTrace is not a diagnostic device and does not provide medical advice. For questions about your care, talk with your clinician. © 2026 MoodTrace Health Inc. · Home · Privacy · Terms · Security